Common Problems and Solutions

Live Streaming viewed on a computer

No video player, there is just a blank space where the player should be

Update your browser

Stream is frequently re-buffering, looks "choppy," "laggy", "pausing" or "stop and go."

Watch at a lower quality

Check your home/office bandwidth

Check your computer resources and close other applications

Disable or enable hardware acceleration

Black screen instead of a live video stream, even though I see a red "live" badge in the bottom of the player

Check your home/office bandwidth

Disable or enable hardware acceleration

Watch at a lower quality

Check your computer resources and close other applications

Check that content is not being blocked by a firewall or content filtering from your local network.

Stream is playing back at a lower than expected frame rate

Check your home/office bandwidth

Disable or enable hardware acceleration

Watch at a lower quality

Check your computer resources and close other applications

Live Streaming viewed on a mobile device (phone/tablet)