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Common Problems and Solutions

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Common Problems and Solutions

Live Streaming viewed on a computer

No video player, there is just a blank space where the player should be

Update your browser

 

Stream is frequently re-buffering, looks "choppy," "laggy", "pausing" or "stop and go."

Watch at a lower quality

Check your home/office bandwidth

Check your computer resources and close other applications

Disable or enable hardware acceleration

 

Black screen instead of a live video stream, even though I see a red "live" badge in the bottom of the player

Check your home/office bandwidth

Disable or enable hardware acceleration

Watch at a lower quality

Check your computer resources and close other applications

Check that content is not being blocked by a firewall or content filtering from your local network.

 

Stream is playing back at a lower than expected frame rate

Check your home/office bandwidth

Disable or enable hardware acceleration

Watch at a lower quality

Check your computer resources and close other applications

 

Live Streaming viewed on a mobile device (phone/tablet)

The following tips are recommended for mobile viewing:

Do not use private browsing mode on Safari on (Mac) iOS

Use a Wi-Fi connection rather than 3G, 4G, LTE, (cell tower) connection whenever possible

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